Triage Clinical Advisor - On Medical Ltd

Closing Date: 30.08.2019

As part of our national medico-legal rehabilitation service clients referred to us for physiotherapy and psychological therapy undergo an initial telephone triage assessment. The role involves contacting clients to carry out an assessment of their injuries, including screening for any serious pathology / red flags, identifying rehabilitation needs, and providing the instructing party with a summary report. You will work closely with our rehabilitation administration team who are responsible for sourcing a convenient clinic location from our national network and all associated administration. The role will suit physiotherapists, paramedics, or nurses who have a keen interest in the management of musculoskeletal and psychological injuries which result from a traumatic event such as a road traffic collision or accident at work.

Job Specification

Key Responsibilities

Main Responsibilities:

• To provide a prompt and professional rehabilitation triage service, as part of the clinical team, for patients referred to On Medical Ltd by clients in the legal and insurance sectors
• Undertake telephone triage assessments to assess rehabilitation needs and identify the most appropriate care pathway. This will predominantly be in relation to musculoskeletal injuries where the need for physiotherapy referral is determined but may also include psychological injuries
• Work as an autonomous practitioner whilst receiving support and supervision from senior colleagues
• Exercise a professional duty of care and ensure all advice given at triage is within professional scope of practice
• Maintain accurate, comprehensive, contemporaneous patient records in line with regulatory and professional standards of practice and local policy. Records will be subject to internal audit procedures.
• Commitment to Continuing Professional Development and a desire to deliver the highest quality evidence-based rehabilitation triage service

Specific Responsibilities:

• To carry out a thorough and detailed clinical triage assessment for patients referred with injuries sustained as a result of a road traffic collision, or accident at work
• Use case management software to complete electronic Triage Assessment Reports in a timely manner, in line with company policy and professional standards
• Utilise clinical reasoning skills, and evidence-based information, protocols and guidelines where available to assess rehabilitation needs and identify the most appropriate care pathway
• Screen for Red Flags and provide appropriate advice regarding urgent referral to AEU or GP
• Communicate effectively and appropriately with patients, relatives & carers, colleagues, clients and other Health Care Professionals, using a variety of mediums to deliver information and professional advice.
• Responsible for organising own workload, including administrative tasks, diary management and timekeeping, ensuring the triage service operates smoothly and efficiently.
• Ensure any required clinical outcome and statistical data is collated and documented accurately on a day to day basis
• Utilise patient satisfaction, peer review, and audit to inform and continually develop practice and improve service delivery.
• Demonstrate competency to practice through CPD activities and maintain a portfolio, in line with regulatory and professional requirements, which reflects personal development.
• Attend in-service training sessions, and be willing to play an active part in contributing to the in-service programme by sharing knowledge, skills, and experience.
• Participate in regular one to one training sessions and clinical supervision with senior colleagues. Communicate appropriately to review complex cases and seek support as required.
• Contribute towards service improvements by sharing service development ideas with colleagues and management and by embracing change.
• Comply with all regulatory requirements, professional standards, and company policies. Demonstrate professional, confidential, and ethical behaviours at all times.

Key Requirements

• BSc (Hons) degree or equivalent in a relevant core health profession
• Registrant of the Health and Care Professions Council (HCPC) or Nursing and Midwifery Council (NMC) as appropriate to their health profession
• Membership of professional body relevant to core health profession is required (CSP, RCN, College of Paramedics or equivalent)
• Experience of working within the musculoskeletal field of medicine is preferred
• Computer literacy skills essential and experience in using a Document Case Management System advantageous
• Excellent communication and organisational skills
A team player with a willing attitude and an adaptable mindset

Personal Profile:
• Positive, professional, ethical and approachable personality
• Excellent verbal communication and influencing skills
• Excellent letter / email / report writing skills
• Strong ICT skills, specifically in Word and the ability to utilise a Document Case Management System
• Confidence to work under the pressure of a busy office
• Excellent organisational skills and the ability to manage own triage caseload
• A team player with a willing attitude and an adaptable mindset

Working hours are negotiable. Core office hours are between 9am – 5pm (Monday – Friday).
The role may suit those looking for flexible part-time hours to fit around a primary role.

*** Please note any offer made is subject to an Enhanced Disclosure and Barring Check which is funded by the Company ***

If you have not heard from us within 4 weeks, then your application has been unsuccessful.

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