Trainee Customer Service Advisor

Closing Date: 31.05.2021

We are looking for committed team players to join our Customer Service team and support the growth of our company. With this in mind, we are looking for the skills, personality and character to enhance delivery of our service to our customers and stakeholders.

We are looking for a motivated employee to join our growing team – which is why we offer such competitive benefits:

  • 22 days holiday, 8 days bank holidays and an added birthday holiday
  • The opportunity to gain a Level 2 qualification within Customer Service
  • Monthly bonus scheme and annual salary review
  • Employee discount scheme
  • On-site parking
  • Training Opportunities

Job Specification

Key Responsibilities

  • Delivering a high standard of customer service
  • Providing help and advice to customers about their case involving use of a case management system
  • Investigating and solving customers' queries
  • Keeping accurate records of discussions or correspondence with customers
  • Chasing supporting evidence in relation to client claims
  • The ideal candidate will embody Winn's Values of Integrity, Respect, Loyalty and Reliability which underpin our mission to be the one stop shop for accident management and rehabilitation



Key Requirements

The ideal candidate should be a hardworking, confident team player and possess the relevant attributes outlined below:

  • Excellent communication skills
  • Time management skills
  • Ability to work well under pressure
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