Rehabilitation Administrator - On Medical Ltd (Winn Group)

Closing Date: 30/12/2018

Your primary responsibility within the Rehab Administrator role will be to deal with a variety of administration and case progression activities. Working under supervision and using your own initiative you will predominantly be working on cases received from instructing solicitors for physiotherapy and psychological therapy.

Job Specification

Key Responsibilities

Main Responsibilities
• Working as part of a team you will be responsible for providing customer service and administrative support and assistance to On Medical Limited with the day to day management and progression of our rehabilitation cases (Physiotherapy and Psychological Therapies).
• You will work closely with our in-house team of Physiotherapists who carry out Telephone Triage Assessments. You will be responsible for arranging the initial appointment booking for all physiotherapy treatment referrals, via either our in-house clinics or national network of Treatment Providers.
• You will be required to monitor the progress of all rehabilitation cases throughout the course of treatment with the emphasis on ensuring all cases are progressed in a timely manner.
• Working in a paperless environment, you will be processing confidential documentation received from both Solicitors and Treatment Providers.
• Processing is required to exacting standards in both time and quality of processing.
• You will be required to resolve queries quickly and efficiently, using whenever possible the telephone but also with written correspondence.
• You will be required to process within the Case Management System invoices received from Treatment Providers. You will also be responsible for raising invoices within the same system that will be sent to our Solicitor clients.

Specific Requirements
You will be responsible for dealing with your allocated workload which will include the following:
• Setting up new rehabilitation cases on the Case Management System
• Allocation of Treatment Provider
• In-house appointment booking for Physiotherapy cases
• Referring Patients for rehabilitation via our national panel of Treatment Providers
• Requesting updates on treatment appointment progression, and informing the instructing Solicitor of progress
• Requesting and receiving Initial Assessment, Update, and Discharge Reports from Treatment Providers for onward transfer to the instructing Solicitor
• Reading and quality checking all Reports and where required, request Amendments to Reports
• Processing invoices received from Treatment Providers and raising invoices to be sent to our Solicitor clients
• Requesting and receiving full therapy treatment records for onward transfer to the instructing Solicitor or other Medical Agency involved
• General administrative duties including scanning and post
• Dealing with telephone and email queries from instructing Solicitors, Patients, Treatment Providers, and other third parties.
• The role may also involve providing assistance to the Reception team if required. This will include answering incoming calls into the business and general receptionist duties.



Key Requirements

Person Specification

·Excellent verbal communication and influencing skills

·Excellent letter / email writing skills

·Confidence to work under the pressure of a busy office

·Confidential and discreet due to the sensitivity of the documentation you will handle

·Ability to work on own initiative whilst recognising the boundaries set

·Strong ICT skills, specifically in Word and the ability to utilise a Document Case Management System

·Minimum GCSE Grade C (or equivalent) in English & Maths

·A willing attitude and an adaptable mindset

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Application Form

Personal Details

Our Mission
On Medical Ltd is a specialist provider of independent medico-legal reporting and rehabilitation services throughout the UK. We work closely with solicitors to co-ordinate prompt and effective treatment for injured clients involved in personal injury claims.
Our People
Our aim is to provide a fast and efficient service to instructing parties and patients alike, we are committed to hiring the best talent for our medical practice and just as committed to keeping them. We want motivated employees to join our growing team –which is why our salaries, benefits and personal development programmes are among the most competitive.

Rewarding Excellence
We recognise the importance of our staff by offering careers with real value. At On Medical Limited we are committed to offering employees competitive salaries and benefits, but we also encourage them to strive for more. Every member of staff has the opportunity to play a part in achieving results for our clients. We believe that true job satisfaction is achieved through making a difference. We don’t just show our staff the career ladder, we offer them the leg up they need to realise their ambitions. Excellence is always rewarded with genuine promotion opportunities, access to professional development initiatives and the chance to help shape the future of our dynamic business.


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