IT Technical Support Engineer

Closing Date: 14.05.2021

A position is available for a Technical Support Engineer with a minimum of 3 years’ experience to join our IT and Change Department. We are looking for dynamic and commercially minded individuals who are passionate about technology. 

Employee Benefits

• 22 days holiday, 8 days bank holidays, and an added birthday holiday
• The opportunity to buy & sell holidays
• Annual salary review
• Employee discount scheme
• On-site parking
• Training opportunities

Job Description

You will be responsible for supporting and maintaining all company employees with problems relating to the IT Infrastructure. Duties are detailed below:

• Work collaboratively with the companies Managed Service Partner to support and improve the company’s infrastructure and network
• To deliver key technical projects, including moving the company’s infrastructure to a cloud-based environment
• Ensure compliance with Information Security Policies including data confidentiality and the operational security of the Information Systems used
• Involvement in maintaining and improving the companies unified communications infrastructure
• Work in an advisory capacity alongside other members of the IT Team in providing technical solutions to the customer’s requirements and setting customer expectations
• Undertake projects on an ad-hoc basis
• Documentation, policy and procedures production and review

Person Specification

The ideal candidate should have excellent customer service skills, good problem solving and analytical skills and should possess the relevant experience and attributes outlined below:

• Minimum 3 years’ experience working within an IT Technical Team
• Proven and relevant working experience in a busy, client-focused organisation
• Have experience and knowledge of:
-Microsoft platforms including Windows Server 2016, 2019 and Windows 8.1
-Services and applications, including Active Directory, Exchange, SQL Server, Hyper- and Remote Desktop Services
-Routers, switches, wireless and firewalls
-cloud computing/services
• Good working knowledge of major networking components, network operating systems and basic computer hardware components
• Adaptable, proactive and have excellent attention to detail
• Planned, organised and able to effectively work to deadlines
• Resilience and the resourcefulness to work effectively under pressure and to tight deadlines
The following is advantageous but not essential:
• Working knowledge of telephony systems
• Working in a IS027001 accredited environment
• Proven leadership and communication skills
• Demonstrable documentation skills, policies and procedures

Job Specification

Key Responsibilities

  • Work collaboratively with the companies Managed Service Partner to support and improve the company’s infrastructure and network

• To deliver key technical projects, including moving the company’s infrastructure to a cloud-based environment
• Ensure compliance with Information Security Policies including data confidentiality and the operational security of the Information Systems used
• Involvement in maintaining and improving the companies unified communications infrastructure
• Work in an advisory capacity alongside other members of the IT Team in providing technical solutions to the customer’s requirements and setting customer expectations
• Undertake projects on an ad-hoc basis
• Documentation, policy and procedures production and review

Key Requirements

• Minimum 3 years’ experience working within an IT Technical Team
• Proven and relevant working experience in a busy, client-focused organisation
• Have experience and knowledge of:
-Microsoft platforms including Windows Server 2016, 2019 and Windows 8.1
-Services and applications, including Active Directory, Exchange, SQL Server, Hyper- and Remote Desktop Services
-Routers, switches, wireless and firewalls
-cloud computing/services
• Good working knowledge of major networking components, network operating systems and basic computer hardware components
• Adaptable, proactive and have excellent attention to detail
• Planned, organised and able to effectively work to deadlines
• Resilience and the resourcefulness to work effectively under pressure and to tight deadlines
The following is advantageous but not essential:
• Working knowledge of telephony systems
• Working in a IS027001 accredited environment
• Proven leadership and communication skills
• Demonstrable documentation skills, policies and procedures

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