Customer Service Advisor

Closing Date: 06.03.2020

Winn Solicitors is a Legal 500 company and market leaders in Personal Injury Law. We are looking for committed team players to join our Customer Service team and support the growth of our company. With this in mind we are looking for the skills, personality and character to enhance delivery of our service to our customers and stakeholders.

We are looking for a motivated employee to join our growing team – which is why we offer such competitive benefits:

  • 22 days holiday, 8 days bank holidays and an added birthday holiday
  • Monthly bonus scheme and annual salary review
  • Option to buy or sell up to 3 days holiday
  • Employee discount scheme
  • On-site parking
  • Training Opportunities
  • Career progression opportunities

Job Specification

Key Responsibilities

It is essential that candidates have 12 months customer service experience within an insurance or contact centre environment.You will be responsible for providing exceptional customer service to those involved in personal injury and vehicle damage claims, your duties will include:

  • Delivering a high standard of customer service
  • Providing help and advice to customers about their case involving use of a case management system
  • Investigating and solving customers' queries
  • Keeping accurate records of discussions or correspondence with customers
  • Chasing supporting evidence in relation to client claims
  • The ideal candidate will embody Winn's Values of Integrity, Respect, Loyalty and Reliability which underpin our mission to be the one stop shop for accident management and rehabilitation

Key Requirements

Applicants will have the drive, enthusiasm and positivity to succeed in a fast-paced environment. The ideal candidate should be a hardworking, confident team player and possess the relevant attributes outlined below:

  • Excellent communication skills
  • Time management skills
  • Ability to work well under pressure
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