Customer Service Administrator - Out of Hours

Closing Date: 5.10.2020

On Medical is a Tier one Medico-legal reporting and rehabilitation company, looking for committed team players to support the growth of our company.

We have an excellent opportunity for an out of hours Customer Service Administrator to join our growing team. Working 44 hours per week (Monday to Sunday 6.00pm-6.00am), on a four night on, four night off rotation basis. You will be responsible for delivering high quality customer service and administrative support and assistance with the day to day management and progression of Medical cases.

We are looking for a motivated employee to join our growing team – which is why we offer such competitive benefits:

• 22 days holiday, 8 bank holidays and an added birthday holiday
• Option to buy or sell up to three days holiday
• Annual bonus and salary review
• Career progression opportunities

Job Specification

Key Responsibilities

  • Working in a paperless environment, you will be processing confidential documentation received from both Solicitors and Medical Experts.
  • Booking, cancelling and rescheduling client appointments daily, via telephone, as well as liaising with Medical Experts and Instructing Solicitors.
  • Resolve queries quickly and efficiently in writing and via the telephone.
  • You will be required to process within the Case Management System any documentation received from both the Solicitor clients, the injured party and the Medical Experts.
  • Efficient Case Management handling
  • Ad hoc duties as requested by Operations Manager and/or Team Senior

Key Requirements

  • At least 12 months’ experience working within an administrative customer service environment
  • Minimum GCSE Grade C (or equivalent) in English & Maths
  • Computer literacy in Word and at least one Document Case Management System
  • A willing attitude and an adaptable mindset
  • Excellent communications skills – it is a necessity to be able to communicate both verbally and in writing in a clear and effective manner (All verbal contact is telephone-based)
  • The ideal candidate will embody Winns Values of Integrity, Respect, Loyalty and Reliability which underpin our mission to be the one stop shop for accident management and rehabilitation.
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