Claims Negotiator - Vehicle Damage

Closing Date: 15.12.2018

The successful candidate will be commercially aware, and will ideally have a minimum of two years’ experience in dealing with their own caseload of claims. You will be effective at building professional relationships with clients and third parties such as defendant insurance companies and/or their solicitors. Working with colleagues to develop a strong team ethic and deliver exceptional client service to those involved in vehicle damage related claims.

Job Specification

Key Responsibilities

• Contact clients and third parties to effectively collate and provide information.
• Ensure an effective, prompt and quality service is provided to all clients or organisations with whom you have contact.
• Effectively and efficiently deal with the individual cases for which you have responsibility.
• To maintain an awareness of changes in legislation, practice and procedure to ensure you work within the framework.
• Plan your workload to anticipate and balance priorities, obtaining timely assistance and guidance from relevant fee earners when necessary.
• Ensure that all correspondence and messages are dealt with appropriately and within a reasonable timescale.
• Ensure that all clients are treated with courtesy and dealt with promptly to ensure that a favourable image for the firm is presented.
• Undertake appropriate training.
• Manage your files and time effectively to enable you to meet targets.
• To undertake non-chargeable work, including practice development for the benefit of the firm, which may be outside office hours.
• To work effectively as part of a team.
• Ensure fast turnaround of claim.

Key Requirements

• A good knowledge and understanding of the principles of personal injury claims.
• An understanding of RTA, vehicle damage claims and credit hire.
• Relevant educational standard to meet the requirements of the role.
• A minimum of 2 years’ experience of running a caseload desirable.
• Litigation experience preferred, however, full training will be provided.
• A commitment to professional development.
• Knowledge of case management systems and excellent ICT skills.
• To demonstrate strong skills in communication and negotiating.
• Can effectively organise, prioritise and time manage work.
• Experience of working in a fast-paced and dynamic environment.
• To demonstrate strong work ethic and motivation.
• Ability to work well in a team environment.
• Commitment, drive and a people person.
• Commercial awareness.
• Manage your own caseload.
• Can demonstrate problem-solving and a solutions-focused approach.

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Personal Details

Our Mission
We aim to be the best “One Stop Shop” provider of accident management services for our clients.

Our People
Our status as the most innovative and progressive claims management firm is only possible because of the people who work hard to get us there.

We are Investors in People Accredited and committed to hiring the best talent for our legal practice and just as committed to keeping them. We want motivated employees to join our growing team – which is why our salaries, benefits and personal development programmes are among the most competitive in personal injury law.

Rewarding Excellence
We recognise the importance of our staff by offering careers with real value. At Winns we are committed to offering employees competitive salaries and benefits, but we also encourage them to strive for more.  We believe that true job satisfaction is achieved through making a difference and don’t just show our staff the career ladder, we offer them the leg up they need to realise their ambitions. Excellence is always rewarded with genuine promotion opportunities, access to professional development initiatives and the chance to help shape the future of our dynamic business.

• Competitive salary–  depending on skills and experience
• Excellent benefits package including birthday holiday, insurance cover and employer contribution pension.

Please note if you have not heard from us within four weeks of submitting your CV, your application has been unsuccessful on this occasion.


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