Case Handler - On Hire Ltd (Winn Group)

Closing Date: 12.04.2019

On Hire is currently recruiting for a Case Handler to join their team on a permanent basis.

As a Case Handler, you will be responsible for dealing with direct instructions from Winn Solicitors Ltd, for the provision of credit hire, credit repair and credit recovery and storage services.

The role includes dealing with hire car company enquiries and ensuring clients are provided with a like for like vehicle, processing and monitoring the payment of invoices and monitoring clients’ case until settlement is obtained.

The ideal candidate should be a hardworking, confident team player and possess excellent communication and time management skills.

Job Specification

Key Responsibilities

• Work as an effective team within On Hire Ltd.
• Deal with enquiries from external hire providers.
• Ensure clients are provided with like for like hire vehicles.
• Monitor the payment of invoices and ensure the same are paid when they fall due.
• Monitoring of client caseload until settlement is obtained.
• Create Base Rate Statements to support recovery of the Credit Hire charges.
• Review Defendant evidence to provide rebuttal responses to support the recovery of Credit Hire charges.

Our Case Handler vacancy will suit candidates who have experience of a customer service role within a fast-paced working environment.

If you have not heard from us within four weeks of submitting your CV your application has been unsuccessful.

Key Requirements

  • Experience of telephone customer service either internal or external
  • Experience of a fast paced working environment
  • Experience of managing own workload
  • Experience of working within a team and working towards deadlines
  • Experience of using a case management system desirable
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