1

22.03.2019

Winns Retains Louder than Words Accreditation

Winn Solicitors has achieved the Louder than Words charter accreditation for a sixth straight year, as the company strives to maintain excellent service and accessibility to customers and employees who are deaf or have hearing loss.


Winns first received the prestigious accreditation in July 2013 and has kept hold of it every year to date, after initially being awarded it by the Action on Hearing Loss group.

The largest charity of its kind, Action on Hearing Loss represents over 10 million people across the UK who are deaf or hard of hearing. Their Louder than Words charter accreditation, which we are delighted to retain, sets out best practice standards for businesses that are committed to improving accessibility.

Winns has previously trained its staff in deaf awareness, installed an induction loop at its reception desk and sourced portable loops for private meetings in dedicated quiet rooms. The company website also contains a live chat feature, allowing potential clients to begin discussions with Winns without the need for a phone call.

Michael Warmington, Associate Director at Winns, added: “I am delighted that we have been awarded the Action on Hearing Loss Louder than Words charter accreditation for another year. We take our commitment to customers and employees who are deaf or hard of hearing seriously, and we are constantly striving to make improvements so that all of our customers can benefit from the best level of service possible.”